Welcome to the 2017 MLA Annual Conference! This year’s theme is Radical Librarianship - the power of libraries to provide access to the truth, strengthen our community voices, create opportunity for exploration and innovation, and assist our patrons to build a better future. Libraries have always been radical, but what does Radical Librarianship mean for us today? Join us at the 2017 MLA Annual Conference to help shape that conversation!
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Friday, October 6 • 9:15am - 10:05am
UX is social change: The feminist impact of User Experience work

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Libraries exist to empower people with knowledge and to connect them with resources. Yet with poorly designed websites, confusing databases, and inaccessible tools, we often fail our end-users at the entry points to our services. We may even create barriers for the very people who need our services the most! Through practicing empathy, centering on the act of listening to our patrons, and by setting aside our "expert hat," we can create libraries that are better able to deliver on our professional values. In this session, librarians at Hennepin County Library and Metropolitan State University will discuss practical steps and strategies for conducting UX work, such as focus groups, surveys, and usability tests, which help us better understand our patrons. We will also discuss how our work with accessibility and web usability is informed by feminist theory and social justice practices, and how we consciously build these into our UX practices.


Jennifer DeJonghe

Reference and Instruction Librarian, Metropolitan State University
Jennifer DeJonghe is a Professor and a Reference and Instruction Librarian at Metropolitan State University. She teaches credit-bearing courses in the university's Information Studies program and helps coordinate the Library's web team, gaming group, and the Teens Know Best progr... Read More →

Tony Hirt

Web and Online Services, Hennepin County Library
Tony Hirt is a librarian with Hennepin County Library. His duties include online reference, web content creation and maintenance, and usability testing. As a parent of two autistic children, a member of HCL's Autism Spectrum Disorder (ASD) Team, and a member of MELSA's Inclusive Services... Read More →

Christine Larson

Librarian and Assistant Professor, Metropolitan State University
Christine Larson provides reference services and information literacy instruction at Metro State and teaches credit-bearing courses in Information Studies. She also participates in the library's usability testing and website development. She holds degrees from the University of Illinois... Read More →

Amy Luedtke

Senior Librarian, Web and Online Services, Hennepin County Library
Amy Luedtke has worked as a librarian for Hennepin County Library (HCL) since 1999 in a variety of positions including children's librarian, teen librarian, and branch manager. Amy currently focuses on website usability and user testing and manages HCL's website content for youth... Read More →

Friday October 6, 2017 9:15am - 10:05am CDT
Meeting Room 103